Terms of Use

How We Treat Your Personal Information

You can decide to either stay anonymous or to share your identity with us through our online chat software. In any case this information will not be directly shared with, bartered, or sold to any third party. We take reasonable measures to protect the information you share with us from unauthorised access or disclosure. If in the settings of the device that you are using to contact us, you have allowed for your location to be visible, we may be able to access this information. If you do not want us to see your location, please turn off this setting of your device.

We take serious measures to protect the information you share with us from unauthorised access. Chat sessions are being archived for training purposes as well as for contacting authorities in risk-containing cases.

We treat all information as confidential and will not disclose information to any party, save where criminal activity is expressed or people are likely to be exposed to risk. In this instance we reserve the right to contact a third party including the police.

Support Group Forms

The private data that you share with us via the support group form, is used by us to check the identity of those willing to participate as well as to avoid misuse. It will be stored online for a period of five years. This period can be prolonged for people who continue their group participation for more than five years after the have enlisted.

Single Step analyses the log files of our Website to better understand the volume of traffic to particular areas of our site. This information helps us to better understand and serve your information needs. Although we do track the Internet address of the domains from which people visit us, our log files do not correlate individual visitors with the pages visited. Therefore, the individual user remains anonymous in our Website log files.

A "cookie" is a marker or an identifier that is entered into the memory of a visitor’s browser and is saved to a file for future reference. Single Step uses cookies on selected areas of our Website as a tool to "remember" information about our visitors so that they do not have to repeatedly enter their personal information onto numerous forms on the site. In the future, cookies will help us tailor our Website to the visitor’s individual interests. You can set your browser to notify you when you are sent a cookie so that you can decide whether or not to accept it. Even without a cookie, you can access most information on our web site.

Every user of Single Step’s support chat who poses violent threats, verbally harasses and abuses Single Step’s volunteers; who sends pornographic or excessively violent media; who uses the chat to satisfy one’s own sexual needs; who uses homophobic and trans-phobic language, will have one’s IP address banned.

By using our web site, you consent to those terms of use. If we decide to change our policy, we will post those changes on this page.