Get help

Online Support Chat

You can find support every day from 8 pm to 11 pm. We established Single Step to answer questions, provide support, and crisis intervention for LGBTI youth, their families, friends, and allies. No matter if you have a specific question or just need someone to talk to, we are here to listen and help.


If you prefer talking on the phone, rather than texting, we created the helpline especially for you. 0800 900 18: initially operating every Wednesday between 5 and 8 pm. Each conversation is free, anonymous, and confidential. No matter if you are a young LGBTI person or a parent, we are here to listen, support you, and help you with information or advice.

Support Groups

Your Safe Space

In April 2018 (beginning in Sofia), we launched our peer support groups for LGBTI youth who have already gone through, or are in the process of, accepting their sexual orientation / gender identity. We are also launching support groups for parents of LGBT youth; shared stories reduce the sense of isolation and provide further mechanisms for dealing with the current situation.

The main goal of the support groups is for their members (no more than 8) to meet at a predetermined time and discuss their experiences, to share ideas and to provide emotional support to one another. The meetings are led by a trained facilitator.

Network of Psychologists

Single Step is actively working with 10 psychologists from 10 towns throughout Bulgaria: Sofia, Plovdiv, Stara Zagora, Haskovo, Rousse, Pleven, Veliko Tarnovo, Kardzhali, Varna and Burgas. They have been trained for the specifics of consulting LGBT people with the help of Anna Joukivskaia, our supervisor psychologist. We are expanding our network of professionals throughout Bulgaria so that when users of our support services (online chat and telephone line) need individual consultations, but are unable to travel to Sofia, they can get in touch with the closest psychologist within our network. You can find their contact details from the map or you can get in contact with us, if you need more information.

More about HIV/AIDS

The HIV virus and its prevention is an extremely important topic for the LGBTI community. According to the Ministry of Health, the number of men newly diagnosed with HIV is more than five times greater than the number of women. That historical trend has remained unchanged through 2016. With regard to the infection transmission in new cases, heterosexual, homosexual and drug injection method represented 39%, 49% and 12%, respectively. Newly registered HIV cases among young people between 20 and 29 y/o represented 34%, while the most affected age group is 30 to 39 y/o, 36%.

The Single Step team believes that being informed and seeking prevention is the only way to reverse the recent trend and reduce the number of HIV-infected people in Bulgaria. Get tested and stay informed!

Coming soon!

Single Step Community Center

We are working tirelessly in order to establish a community center with two main objectives: to be a “safe space” for LGBTI youth where they can meet and find individual or group support to become a lively venue for events, with a cafe, library, exhibits, etc, open to all young people. We firmly believe that creating an open and welcoming venue is the only way to achieve meaningful social change for our community.

For You, Dear Parents

Let's be open

Ok, if you are reading this, then chances are, you are experiencing one or more of the following: “I have the feeling that my son might be gay.”; “I just found out that my daughter is lesbian.”; “A family member just shared with me that my daughter truly believes that she is a boy born in a girl’s body.”

Scary, confusing, (even) mind-blowing – these are just some of the initial emotions that you might feel. Some parents report rage and disappointment. We can understand that – it is normal to feel off-balance when the social expectations that you project towards your child’s life, somehow go in a different direction...