How we process your personal information
You can remain completely anonymous in our online chat. If you choose to share your identity with us through our online chat, this information will not be directly shared with, exchanged or sold to any third party in any way. If you have set your location to be visible in the settings of the device you are writing to us from, this location may appear as information to us. If you do not want us to see your location, turn off the function on your device.
We take serious measures to protect the information you share with us from unauthorized access. Recordings of chat sessions are archived for training purposes, as well as for the purpose of reporting to the relevant authorities in cases of risk.
We treat all information as confidential and do not disclose information to any party, except in cases where criminal activity is described or people are likely to be at risk. In such cases, we reserve the right to contact a third party, including the police.
Self-Help Group Registration Form
The personal data you share with us through the group registration form is used by us to verify the identity of those wishing to participate in order to avoid abuse. It will be stored online for a period of five years. This period may be extended for individuals who continue to participate in the group for more than five years from their registration.
How we process information from your browser
Single Step analyzes our website log files to better understand the volume of traffic to specific sections of our site. This information helps us understand and serve your information needs. We do not correlate individual visitors with the pages visited. Therefore, the individual user remains anonymous on our website.
Our use of cookies
A “cookie” is a tag or identifier that is entered into the visitor’s browser memory and saved in a file for future reference. Single Step uses cookies in selected areas of our website as a means of “remembering” information about our visitors so that they do not have to enter personal data. In the future, cookies will help us to tailor our website. You can set a cookie so that you can decide whether to accept it. Even without a cookie, you can access most of the information on our website.
Aggressive and abusive online chat users
Any user of the Single Step support chat who makes threats of violence, verbally harasses and abuses Single Step volunteers; who sends pornographic or aggressive images; who uses the chat to satisfy their own sexual needs; who uses homophobic and transphobic language will be blocked by IP address.
Consent
By using our website, you agree to these terms and conditions. If we decide to change our policies, we will announce those changes on this page.